Pick Up & Shipping

PICK UP

Free pick-up is available at our office located inside Goldfinch Social, above Shorty's Restaurant and Mulberry Lane at 2016 Mt. Vernon Ave.

Orders placed by Wednesdays at 11:59pm can be picked up on Fridays 9:30am-1pm or Saturdays 9:30am-12:00pm. You'll receive an email notification confirming that your order is ready — please bring your order confirmation when you come to collect.

*Holiday exclusions apply. The office will be closed on July 31 and August 1.*

**These hours may adjust to accommodate demand over time.**

SHIPPING

Processing Time Orders are processed within 2-5 business days. You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates We offer flat-rate shipping within the United States via USPS. We have $8 flat-rate shipping to most of the US and $10 flat-rate shipping to the West Coast and Mountain States (Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming). Shipping is free with orders of $100 or more.

Delivery typically takes 1–3 business days once shipped.

Pickup-Only Items Some items — including select toys and gear — are available for in-store pickup only and cannot be shipped. These items are clearly marked on their product pages. If your cart contains a pickup-only item, shipping will not be available at checkout.

Order Tracking Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.

Questions? Please contact us.